Welcome to M.R.Link Technology (referred to herein as "M.R.Link", "we", "us", or "our"), also operating under the digital aliases mrlink, mr link, and mrlinktechnology. By accessing our official web application (mr-link-technologys.pages.dev), requesting quotes via WhatsApp, utilizing our live repair tracking portal, or contracting any of our technical services, you ("the Client", "User", or "Customer") unequivocally agree to be bound by these Terms and Conditions.

If you are accepting these Terms on behalf of an entity, company, or organization, you warrant and represent that you have full legal authority to bind such entity to these provisions.

M.R.Link Technology operates as an integrated multi-disciplinary IT and engineering service provider in Sri Lanka, offering:

• Web & Software Engineering: Responsive website design, custom software, POS systems, e-commerce solutions, and cloud integration.
• CCTV Camera Surveillance Systems: Supply, HD/IP camera installation, DVR/NVR configuration, remote mobile viewing, and security audits.
• Computer & Laptop Hardware Repair: Motherboard chip-level servicing, display replacement, SSD/RAM upgrades, thermal servicing, and OS installations.
• Structured Network Engineering: Cat6/Cat6A LAN cabling, optical fiber routing, enterprise Wi-Fi configuration, and router/switch setups.
• IT Support & Maintenance: Remote helpdesk troubleshooting, preventative on-site maintenance contracts, and corporate technical consulting.
• M.R.Link Technology Academy: Practical IT courses, graphic design training, and specialized vocational technical education.

All prices generated through our online Instant Cost Estimator or issued on formal digital quotations are denominated in Sri Lankan Rupees (LKR) unless explicitly stated otherwise.

• Estimator Estimates vs. Final Quotations: Online cost estimator calculations are preliminary indications based on standard scope. A final binding quotation is issued following formal inspection, technical review, or site survey.
• Validity Period: Written quotations remain valid for fourteen (14) calendar days from the date of issue, after which market hardware price fluctuations or currency shifts may necessitate revised pricing.
• Scope Variations: Any modifications, additions, or structural changes requested outside the agreed specification sheet will be quoted as separate add-ons.

Payment terms are structured to safeguard both client deliverables and operational execution:

• Projects & CCTV Installations: A minimum advance deposit of 50% is required upon agreement confirmation before equipment dispatch or software design commencement. 30% upon major milestone handover/equipment delivery, and remaining 20% upon final commissioning and testing.
• Hardware Repairs: Diagnostic fees (if applicable) are payable upon item check-in. Full repair and replacement part charges must be settled prior to device release.
• Official Banking Safeguards: To protect our clients and business from impersonation and financial fraud, our verified commercial banking credentials are accessible through our multi-step email/Google verified portal. Clients must ensure payments are made exclusively to our verified Commercial Bank account under account name K.G.D.D.Madusanka. M.R.Link accepts no liability for funds deposited into unverified third-party accounts.

While M.R.Link technicians exercise professional care, we are strictly not liable for:

• Accidental data corruption or loss stemming from pre-existing storage drive degradation, bad sectors, bit rot, or ransomware.
• Operating system crashes or license reactivation issues caused by unlicenced third-party modifications.
• Unforeseen component failure during microscopic BGA reflow or motherboard short-circuit diagnostics where internal silicon has already experienced severe heat or electrical breakdown.

For on-site CCTV security installations:

• Premises Access: The client must guarantee safe, unobstructed access to walls, ceilings, and conduit raceways on the scheduled installation date.
• Electrical Stability & Internet: The customer is responsible for providing stable 230V AC mains electricity. We strongly advise a dedicated UPS and surge protector for the DVR/NVR. Remote viewing via mobile phones requires an active broadband internet connection with an Ethernet port.
• Concealed Utilities: The client must notify technicians in advance of any hidden concealed wiring, water pipes, or gas lines. M.R.Link is not liable for inadvertent damage to unmapped concealed infrastructure.

M.R.Link Technology delivers tailored digital solutions under transparent IP frameworks:

• Bespoke Work: Upon 100% full and final payment of all invoiced fees, the custom design assets, bespoke frontend code, and database schemas created specifically for the client transfer to the client.
• Pre-existing Frameworks: M.R.Link retains proprietary ownership of its reusable component libraries, core utility engines, and deployment tooling. The client is granted a perpetual, non-exclusive license to utilize these integrated modules.
• Client Assets: The client represents that all texts, logos, product photos, and branding submitted for inclusion do not infringe upon any third-party copyright or trademark.

Clients are notified via SMS, WhatsApp, or phone call when their equipment is ready. Please present your official Job Sheet or Tracking Code (e.g. MRL-XXXX) when taking delivery.

To the maximum extent permitted by the laws of Sri Lanka, M.R.Link Technology, its founder, technicians, and contractors shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of business profits, data downtime, or commercial disruption.

Neither party shall be in breach for delays resulting from events beyond reasonable control, including natural disasters, lightning strikes, grid power failures, telecommunication ISP breakdowns, state civil unrest, or statutory import restrictions.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the substantive laws of the Democratic Socialist Republic of Sri Lanka.

Both parties agree that any dispute or contention arising out of or in connection with this agreement shall first be addressed through good-faith amicable negotiation. In the event of unresolvable litigation, the competent courts within the Western Province of Sri Lanka shall have exclusive jurisdiction.