M.R.Link Technology is dedicated to delivering engineering excellence, transparent pricing, and durable hardware solutions. Every repair undertaken, CCTV system installed, or customized digital product delivered is backed by our certified technical commitment.

Warranty coverage applies strictly to genuine defects in parts supplied by M.R.Link or verified defects in our technician workmanship when operating under standard manufacturer operating conditions.

Our repair warranties are calibrated according to the nature of the technical intervention:

• Chip-Level Motherboard Repairs: Thirty (30) to Ninety (90) calendar days service warranty covering the exact power management IC, charging circuit, or MOSFET components repaired or replaced.
• Brand New Replacement Hardware: Components such as Solid State Drives (SSDs), DDR4/DDR5 RAM modules, replacement laptop displays, and power supplies carry the official authorized distributor/manufacturer warranty (ranging from 1 Year to 3 Years as indicated on your tax invoice).
• Thermal Overhauls & Dust Cleaning: Includes a 14-day re-check window ensuring stable operating temperatures under synthetic benchmark load.

CCTV security packages installed by M.R.Link Technology include dual-layer protections:

• Equipment Hardware Warranty: One (1) to Two (2) Years comprehensive manufacturer warranty covering genuine HD/IP cameras, DVR/NVR mainboards, and dedicated 24/7 surveillance hard drives (Western Digital Purple / Seagate SkyHawk).
• Workmanship & Cabling Guarantee: Ninety (90) days warranty on installation workmanship, including BNC/DC crimping, RJ45 terminations, conduit clips, and junction box weatherproofing.
• Mobile App Remote View Setup: Includes complimentary phone configuration and remote DDNS/P2P cloud linkage support during the first 30 days post-installation.

• Lightning, Thunder & Electrical Surges: Circuit burns, blackened PCB traces, or blown power supplies caused by lightning strikes, power line voltage spikes, brownouts, or inadequate grounding. (A reliable surge protector/UPS is strongly recommended).
• Liquid & Moisture Ingress: Water, tea, coffee, chemical spills, or high humidity corrosion found inside the chassis or circuits.
• Physical Impact & Mechanical Abuse: Cracked laptop displays, dropped chassis, dented corners, broken hinges caused by external force, or twisted cable jacks.
• Insect & Pest Infestation: Damage caused by ants, cockroaches, or geckos entering power supplies or motherboards.
• Tampered Warranty Seals: Removal, tearing, alteration, or defacing of M.R.Link holographic or tamper-evident warranty stickers.
• Unauthorized Third-Party Tampering: Attempts by uncertified external shops or individuals to solder, disassemble, or modify the hardware.
• Software-Induced Issues: Viruses, ransomware, OS crashes caused by unverified torrents or cracked software are not covered under hardware warranty.

Custom software and web development services are intangible engineering deliverables produced to specific client requirements:

• Initial Project Deposit: The 50% mobilization deposit is non-refundable once system analysis, wireframing, and custom code commits have commenced.
• Milestone Approvals: Deliverables are approved in stages. Upon client approval of design mockups or functional staging releases, milestone payments are non-refundable.
• Post-Launch Bug Fix Grace Period: M.R.Link provides thirty (30) days of complimentary post-deployment bug fixing to rectify any programming anomalies strictly within the agreed original specification.

For hardware repairs:

• Cancellation Before Diagnostics: If a customer cancels a service ticket before our technicians initiate teardown or multimeter inspection, equipment is returned without charge.
• Cancellation After Quotation: If advanced chip diagnostics are performed, faults identified, and a quotation is declined by the client, a standard nominal diagnostic/inspection fee (LKR 1,000 - 1,500 depending on complexity) applies to compensate bench testing labor.

Filing a warranty claim with M.R.Link Technology is streamlined and fully transparent:

1. Step 1: Locate your Job Tracking ID (e.g., MRL-XXXX) or your official physical receipt/job sheet.
2. Step 2: Connect with our support team via WhatsApp (+94 76 252 9906) or email (mrlinktechnologys@gmail.com) describing the issue.
3. Step 3: Present the unit to our service center. Our technicians will inspect the warranty seal and verify the issue within 2 to 4 business days. Genuine defects are repaired or replaced free of charge under warranty.